Fabio Casati is a principal machine learning engineer at Servicenow, where he focuses on Machine Learning (ML) Platform architecture and on algorithms for process ML. Previously he was a professor of software engineering and Business Process Management at the University of Trento. In that role, he started research lines on hybrid human-machine computations and on technologies for happiness and life participation, focusing on achieving direct positive impact on society through tangible artefacts adopted by the community. He co-authored a best-selling book on Web services and is author of over 250 peer-reviewed papers. Prior to that, he was technical lead for the research program on business process intelligence in Hewlett-Packard USA, where he contributed to several HP commercial products in the area of web services and business process management.